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Adobe Acrobat Error 0:104 Fixed

Here’s what I learned at work today.

PC Configuration and Problem Symptoms
PC with Acrobat and Acrobat Reader both installed; Acrobat older version than Reader. In my case Acrobat 9 and Reader 11.

Employee has PDF form that is supposed to be filled-out automatically in web browser. In my instance it was a deposit form from State Treasurer website. When trying to generate deposit slip with numbers from the website, employee gets this error message:

There is a problem with Adobe Acrobat/Reader.
It is running, please exit and try again. (0:104)

It took three hours but the fix is easy. It is in two parts.

1. Registry Edit
  a.Run Regedit as Admin
  b.Navigate to HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
  c.Change Key
  d.From “C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Adobe.exe” to “C:\Program Files (x86)\Adobe\Reader11.0\Reader\AdoRD32.exe”

2. Acrobat Reader
  a.Open Acrobat Reader
  b.Go to Edit > Preferences > Security (Enhanced)
  c.Click on Host button
  d.Enter website address where form data is coming from (copy and paste from web browser)
  e.Click OK

Step 1 changes default only for opening documents in web browser from Acrobat to Acrobat Reader. You do not need to change file associations in Control Panel. Step 2 should get rid of security prompt when opening PDF populated with data in the web browser othwise you may need to refresh the page.

 

Posted by .(JavaScript must be enabled to view this email address) on 07/24 at 03:50 PM
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